3 Reasons Shippers Switch Forwarders (and How To Take Advantage)
Let’s talk about the top reasons shippers switch forwarders, and how you can use those trends to acquire and retain customers. 1. Price Any experienced shipper knows that price is hardly the most important factor in choosing a logistics partner. After all, opting for a cheaper provider is never worth the delays and fees that might arise as a result.
Real-Time Shipment Visibility: What It Is (and What It’s Not)
Real-time shipment visibility refers to the process of getting up-to-date information on your cargo at every step along its journey, from leaving the warehouse to reaching its final destination. This level of visibility allows businesses to monitor their shipments continuously, receive alerts in case of delays
How Freight Forwarders Can Leverage Technology to Maximize Ocean Visibility
With today’s modern solutions, real-time shipment updates are becoming increasingly accessible– enabling many forwarders to provide their customers with more accurate insights
On-Demand: From Booking to Warehouse
ON-DEMAND From Booking to the Warehouse How to offer your clients an end-to-end digital customer experience that will drive revenue Presented by the teams at OrangeLime Consulting and Logixboard Watch the discussion below: About this logistics business webinar Join us as we bring expert logistics tech consultants and providers together with successful forwarders to discuss […]
The Key to Customer Retention: Real-Time Shipment Visibility
With frequent delays across the supply chain combined with recurring container shortages, shippers are scrambling to take control of their shipments. As unexpected shocks spur knock-on effects for the rest
Customer Service vs. Customer Experience
With customers at the center of freight forwarding, many companies are seeking out ways to make their business more user-centric. However, as much of the industry undergoes a digital transformation, putting customers first means more than just providing one-on-one support. Rather, many businesses are shifting their focus to improving the overall customer experience (CX), starting […]
Are You Charging Enough? How Freight Forwarders Can Increase Pricing Without Losing Deals
Turning a profit as a freight forwarder isn’t always a given. Especially in a crowded market, many forwarders struggle to offer competitive prices while preserving their margins. Fortunately, by leveling up your services, you can provide customers with enough value to justify raising your rates. Setting prices as a freight forwarder When a shipper starts […]
Top 5 Logistics Digitization Trends in 2022
In 2022, the influence of digitization has accelerated across the logistics market. Adopting the right solutions to streamline your operations and improve customer experience is quickly becoming table stakes for competing. With the rapid advancement of technology in the industry, keeping up with the trends is critical to getting ahead and staying ahead. That’s why […]
4 Strategies to Compete with Digital Forwarders
Opposing the trend of slow technology adoption, digital forwarders have disrupted the logistics industry and created a new set of expectations for forwarders. Prioritizing the level of service that customers have throughout their shipment has always been top of mind for freight forwarders, and that hasn’t changed. What has changed is how this service is delivered. […]
How to Evaluate 3PL CX Platforms
The pandemic disruption, supply chain delays, and emergence of digital forwarders have contributed to the rise in importance of customer experience (CX) in the logistics industry. A focus on people has always been centered in the 3PL industry, but in 2022, that now highlights the need for traditional freight forwarders to add digital CX platforms […]
