3 Reasons Shippers Switch Forwarders (and How To Take Advantage)

3 Reasons Shippers Switch Forwarders

Let’s talk about the top reasons shippers switch forwarders, and how you can use those trends to acquire and retain customers. 1. Price Any experienced shipper knows that price is hardly the most important factor in choosing a logistics partner. After all, opting for a cheaper provider is never worth the delays and fees that might arise as a result.

Real-Time Shipment Visibility: What It Is (and What It’s Not)

Real-Time Shipment Visibility

Real-time shipment visibility refers to the process of getting up-to-date information on your cargo at every step along its journey, from leaving the warehouse to reaching its final destination. This level of visibility allows businesses to monitor their shipments continuously, receive alerts in case of delays

On-Demand: From Booking to Warehouse

ON-DEMAND From Booking to the Warehouse How to offer your clients an end-to-end digital customer experience that will drive revenue Presented by the teams at OrangeLime Consulting and Logixboard Watch the discussion below: About this logistics business webinar Join us as we bring expert logistics tech consultants and providers together with successful forwarders to discuss […]

Customer Service vs. Customer Experience

two people talking in a warehouse setting

With customers at the center of freight forwarding, many companies are seeking out ways to make their business more user-centric. However, as much of the industry undergoes a digital transformation, putting customers first means more than just providing one-on-one support. Rather, many businesses are shifting their focus to improving the overall customer experience (CX), starting […]

Are You Charging Enough? How Freight Forwarders Can Increase Pricing Without Losing Deals

people sitting at a desk in an office making a deal

Turning a profit as a freight forwarder isn’t always a given. Especially in a crowded market, many forwarders struggle to offer competitive prices while preserving their margins. Fortunately, by leveling up your services, you can provide customers with enough value to justify raising your rates. Setting prices as a freight forwarder When a shipper starts […]

Top 5 Logistics Digitization Trends in 2022

man sitting at a computer

In 2022, the influence of digitization has accelerated across the logistics market. Adopting the right solutions to streamline your operations and improve customer experience is quickly becoming table stakes for competing. With the rapid advancement of technology in the industry, keeping up with the trends is critical to getting ahead and staying ahead. That’s why […]

4 Strategies to Compete with Digital Forwarders

Opposing the trend of slow technology adoption, digital forwarders have disrupted the logistics industry and created a new set of expectations for forwarders. Prioritizing the level of service that customers have throughout their shipment has always been top of mind for freight forwarders, and that hasn’t changed. What has changed is how this service is delivered.  […]