ON-DEMAND
From Good to Great: Investing in Tech to Give Customers the VIP Treatment
Presented by Logixboard & Averitt Express
About this logistics business webinar
This year’s TPMTech keynote address posed the question, “What technology moves the needle from a shipper’s perspective?”
The truth is that customer expectations have changed. Shippers now expect the same level of transparency and ease of doing business from their logistics partners as if they were buying something from Amazon.
And most freight forwarders are struggling to deliver – providing visibility in the forms of siloed portals and spreadsheets.
In this webinar, we’re joined by Averitt Express’ VP of International Solutions, Charlie McGee, and Logixboard’s VP of Sales, Beth Thorson, to discuss why logistics service providers should make improving the customer experience an integral part of their offering, how giving shippers better visibility and control of their shipments creates opportunities for the entire business, and what a premium experience looks like in action.
Meet your hosts
Beth has over two decades of experience in logistics, following in her dad’s footsteps. As a sales leader at Flexport, she helped grow the company’s revenue by nearly 30x. Prior to Flexport, she spent the majority of her career working in more traditional freight forwarding settings at Phoenix International (later acquired by CH Robinson) and SEKO Logistics.
Charlie has spent over 40 years at leading logistics providers including Distribution Services Limited, Maersk Logistics, and now Averitt Express. He joined Averitt in 2003 and was promoted to VP International Solutions in 2007. In his current role, he works to develop new international markets while streamlining relationships with existing international partners.
Kelsey Durett is a seasoned product marketing manager with over a decade of experience in the logistics industry. After driving marketing strategy at companies across the freight space including UPS and Flexe, she joined Logixboard in January 2024, where she highlights the value of customer experience in freight forwarding.
Ready to elevate your customer experiences & increase revenue?
Request a live demo with one of our team members today.
