New Live Vessel Tracking Enhances Your Customer Experience

Your shippers can now automatically access timely and up-to-date shipment ETAs to the next port of call with our latest release – Live Vessel Tracking! 

Rather than calling or emailing your team to ask where their cargo is, your shippers can now log in and access this information on their own, anytime, day or night.

With Live Vessel tracking, you’ll be able to:

  • Provide Timely Updates Automatically: Help your customers save time by having the information they need in an automatically updated feed.
  • Offer A Central Hub For Your customers:  Shippers want a central location where they can get all their shipment information. With hourly vessel tracking, they can rely on you for the most up-to-date information in one place, rather than having to search different websites for the latest ETAs.
  • Increase Efficiency: Your operators won’t have to manually find the latest updates on shipments statuses while it’s on the ocean, saving them time and allowing them to focus on more high-value tasks.

Help Your Customers Better Plan Their Landside Operations 

Shippers want a better customer experience when it comes to tracking shipments. 

Typically there are no frequent or timely updates on a shipment’s ETA from the time the ship leaves port until it arrives at the next port. Carrier websites might update once per day and other automated systems might update once every few days.

The result of this is shippers wondering where their shipment is, scouring carrier websites for shipment ETAs, and constantly calling and emailing their freight forwarder for answers.

With Live Vessel Tracking, they will have the most up-to-date, accurate information on their cargo’s whereabouts and ETA while it is transported across the ocean..

This allows your customer to plan their landside operations more efficiently and provide a better experience for their customers, who need to know exactly when the goods will arrive, so they can plan for pick up and distribution of the goods.

It also positions you as not just a logistics expert, but as the go-to source for accurate information on the status of a shipment, leading to more trust between you and your customers.

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Differentiate Your Services And Win More Contracts

Our mission is to help you provide world-class customer experience, so you can delight your customers and compete and win against larger, digital freight forwarders. 

Live Vessel Tracking is the first in a series of planned product developments to help you do just that, by giving your shippers automatic, timely and better quality shipment and container data, which is central to your customer’s experience.

When added to Logixboard’s industry-leading customer experience platform that includes on-demand shipment visibility, invoice management, document management, reporting, and streamlined communications, all in one place, you’ll be able to deliver an unrivaled experience to your customers that is proven to help you retain your best customers and win more new sales.

Click here to read a case study on how one of our customers was able to win over $2.3M in revenue in only 4 months thanks to our platform.