January Edition
The Monthly Manifest: January Edition
INDUSTRY VOICE
Reflecting on 2022: A Look Back on an Exciting Year
Juan Alvarez
Cofounder/VP of Customer Experience of Logixboard
Looking back on 2022, I can’t believe how far we’ve come over the past year. In just 12 months, we’ve nearly tripled our team, participated in 30 live and virtual events, and continued to work with forwarders across the globe to level up the shipping experience.
Thanks to customer feedback and the work of our dedicated team, we’ve also spent this time improving the Logixboard platform to enhance our customers’ digital capabilities and expand their offerings. There’s not enough room in this newsletter for me to list them all, but here are a few highlights:
I’d like to extend my gratitude to all of the wonderful customers and partners we’ve met over the past year, and for everyone we’re continuing to work with in 2023. We have some very exciting things in store in the coming months, and I’m excited to spend this year furthering our mission toward streamlining the global supply chain.
THIS MONTH AT LOGIXBOARD
We’re excited to release Logixboard Bookings this month! With this feature, you’ll be able to receive requests, provide options, and approve bookings– all through the Logixboard platform.
Learn more about how it works on our website, or watch our webinar to see it in action.
Quick Insights
Setting KPIs is essential for gaining understanding into the performance of every business– and with tight competition across the forwarding industry, it’s more critical than ever.
Here are some of the top KPIs that freight forwarders are looking at to stay ahead in 2023:
Order Accuracy: [accurately fulfilled orders / total orders] x 100%
On Time In Full (OTIF): [on time deliveries / total deliveries] x 100%
Productivity
Number of Shipments
Quote Conversion Ratio: [accepted quotes / total quotes] x 100%
Want to dive deeper? Check out this resource: 5 Key Performance Metrics for Freight Forwarders
TOP HITS THIS MONTH
From The Manifest
4 Strategies to Compete with Digital Forwarders
Opposing the trend of slow technology adoption, digital forwarders have disrupted the logistics industry and created a new set of expectations for forwarders. Prioritizing the level
Harness Flexport’s Secret Sauce – Customer Experience
Flexport was founded in 2013 and within a decade has grown to become one of the largest freight forwarders in the world. In an industry
SHARE YOUR THOUGHTS
We’re always looking to improve the Manifest Monthly. See anything you’d like to change? Tell us about it.
