About LOGISTEED America
Part of the LOGISTEED group of companies, LOGISTEED America is a leading provider of global transportation and logistics services. They have more than a dozen locations across the US and are headquartered in California. Offering a wide range of services, their core business is ocean and air freight transport and customs brokerage.
Scaling Exceptional Service with Logixboard
Seattle Account Executive, Karen Steepy, and Seattle Branch Manager, Mike Hoffman, have worked together for decades and navigated through several company acquisitions together, and one thing has always remained constant: they go above and beyond to simplify the complexities of supply chains for their clients.
Their dedication has earned the trust and loyalty of long-time customers like Alan Chung, Supply Chain Manager at Custom Cones USA. Alan praises LOGISTEED America for delivering a unique combination of large-scale logistics capabilities with a personal touch. For him, the size of LOGISTEED gives them the best of both worlds: access to a vast logistics network and exceptional customer service with a human face behind it.
Karen shared how challenging it was to maintain this high level of service before Logixboard—often responding to client inquiries on weekends. Since implementing Logixboard, her clients now have direct access to shipment information, allowing them to resolve most questions independently while still feeling supported.
Seamless Experience, Unparalleled Usability
Logixboard has propelled LOGISTEED America’s customer experience forward in a big way. For most of their clients, it’s the most comprehensive yet intuitive supply chain view they’ve ever had access to.
Karen Steepy, with decades of logistics expertise, emphasized how overwhelming detailed logistics data can be for clients. She noted that while their internal operational system is robust, the information is too detailed and complex for customers. Logixboard bridges this gap by presenting the same information in a streamlined, shipper-friendly platform. This approach provides clients with peace of mind and allows them to track their shipments’ progress and arrival times effortlessly.
Alan Chung and his team at Custom Cones USA share this sentiment. Alan credits Logixboard for enhancing his experience as a LOGISTEED customer. By providing his entire team access to the platform, he ensures everyone can quickly retrieve the information they need, saving time and effort.
Retaining Customers in a Competitive Market
LOGISTEED America customers frequently praise Logixboard for making their work easier. Branch Manager Mike Hoffman regularly hears positive feedback from clients who value how the platform simplifies their daily tasks. This has been instrumental in maintaining customer loyalty in a down market, where customers are tempted to shop around for lower rates, often at the expense of first-rate customer service.
Alan Chung of Custom Cones USA echoed this sentiment, finding it hard to imagine working with another provider. He emphasized that LOGISTEED’s unmatched combination of outstanding customer service and innovative technology sets them apart in the industry.
The Logixboard Advantage
Logixboard has transformed LOGISTEED America’s customer experience, enabling them to provide unmatched visibility and service excellence. With its user-friendly interface, unified experience, and flexible configurability, Logixboard has become an indispensable part of LOGISTEED’s mission to simplify supply chains for its customers.
