From Good to Great: Investing in Tech to Give Customers the VIP Treatment
Beth Thorson · Charlie McGee · Kelsey Durrett
About this webinar
What technology actually moves the needle for shippers?
This year's TPMTech keynote address posed the question, "What technology moves the needle from a shipper's perspective?"
The truth is that customer expectations have changed. Shippers now expect the same level of transparency and ease of doing business from their logistics partners as if they were buying something from Amazon — and most freight forwarders are struggling to deliver, providing visibility in the form of siloed portals and spreadsheets.
Averitt Express' VP of International Solutions, Charlie McGee, and Logixboard's VP of Sales, Beth Thorson, discuss why logistics service providers should make improving the customer experience an integral part of their offering.
What you'll learn
Why logistics service providers should make customer experience an integral part of their offering
How giving shippers better visibility and control of their shipments creates opportunities for the entire business
What a premium, VIP customer experience looks like in action
